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December 24, 2007
A Present with Presence...
If you are looking for something under the tree here are some gift ideas - literally. On the other hand if you want to give me a gift, if you use this idea, that’s fine too.
Nothing is more enabling then presence. You can change the way a call is managed (bypassing the old find me follow me models), support asynchronous communication (which has Jeff is pointed out is driving most of the communication these days), and provide a level of context that adds value before you even talk.
Presence and the IVR. If you can insert the status message into the ringback tone of a phone call that adds value. “Hi, I’ve been idle for a while, but lets see if I am here,” Or “Hi it’s [insert name here], my status says
- am “away”
- am “busy”
- will “be right back”
Combine this with a call screening ability using an auto answer speaker phone, and now you can have the further choice of people looking to see if you are there.
I am sure many of you don’t believe me, but storage is optional. Having watched enough people blow out their voice mail box with barely listening to the messages, I know that leaving details are overrated. On the other hand storing calling party ID is a plus.
And another gift, make a configuration so any dialing plans like dialing 9 to get out, country code (including perhaps the swapping of + for 011 depending on device), or inserting a 1 can be done automatically for ring back.
All of these make IP better than POTS, but at the same time could be implemented to support POTS with IP. So enjoy the gift and implement it any way you want. Send me a note and I will tell you where to send the check. Or better yet.... give me the service for free.
Posted by carl at December 24, 2007 01:41 PM